Which of the Following Is Not Associated with Service Process

question 157

Multiple Choice

Which of the following is not associated with service process design rather than the design of manufacturing processes?

• A)Involves the flow of customers or something belonging to customers
• B)Needs to consider the extent of customer contact required
• C)Involves process flow diagrams,also known as service blueprinting
• D)Identifies potential failure points in the process
• E)Location of departments,work centres or equipment in the facility/factory/plant.

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Definitions:

Bankruptcy Estate

All legal or equitable interests of the debtor in property at the time of the bankruptcy filing, governed by bankruptcy law.

Automatic Stay

After bankruptcy has been filed, a moratorium during which creditors cannot bring or continue action against the debtor or his or her property.

Discharging Debts

The process of eliminating debts through various means, such as bankruptcy or fulfillment of payment terms.

Automatic Stay

A provision in bankruptcy law that halts actions by creditors to collect debts from a debtor who has declared bankruptcy, providing temporary relief.