Which of the Following Is a Suggestion to Improve Customer

question 145

Multiple Choice

Which of the following is a suggestion to improve customer perception in services?

• A)Start the service positively as customers remember the beginning more
• B)If the service is pleasurable,combine the segments
• C)If the service is painful,divide it into segments
• D)Let customers control part or all of the process
• E)Limit interaction between the customer and server.

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Definitions:

Beneficiary

An individual or entity entitled to receive benefits or assets from a will, trust, insurance policy, or other instruments.

Risk

The potential for loss, damage, or any other undesirable outcome, often associated with decisions or activities.

Premium

An additional amount paid for a service or product, or the level of coverage or benefits in an insurance policy.

Insured

A person or entity covered under an insurance policy to protect against certain risks or losses.