The Kano Model Is a Theory of Product and Service

question 22

True/False

The Kano model is a theory of product and service design that focuses on "more is better"

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Definitions:

Unconscious Forces

Psychological or emotional influences of which an individual is not fully aware but that can affect thoughts and behaviors.

Psychoanalytic Perspective

View of human development as shaped by unconscious forces that motivate human behavior.

Acting Out

Acting out is the expression of emotional conflict or feelings through actions, often inappropriate or disruptive, as a substitute for verbal expression.

Humanistic

An approach in psychology that emphasizes empathy and stresses the good in human behavior.