Segmenting Customers into Types Is Part of Formulating an Operations

question 59

Multiple Choice

Segmenting customers into types is part of formulating an Operations Strategy.Which of the following is not one of the four competitive priorities used in segmentation?

• A)Cost
• B)Quality
• C)Delivery
• D)Location
• E)Flexibility

---

Definitions:

Employee Logs

Recorded data or documents that track employee activities, hours worked, and other workplace events or incidents.

Key-Boarding Skills

The ability to type quickly and efficiently on a keyboard, a valuable skill in many office and administrative jobs.

Performance-Related Information

Data or details that pertain to the performance of an individual, often used for feedback or improvement purposes.

Job Analysis

A systematic process of collecting and analyzing information about a job's tasks, responsibilities, and the knowledge, skills, and abilities required to perform it.