Service Involves a Much Higher Degree of Customer Contact Than

question 31

True/False

Service involves a much higher degree of customer contact than the production of goods.

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Definitions:

Vertical Layers

The hierarchical levels or stages within an organization or system, usually indicating positions of authority.

Management

The process of dealing with or controlling things or people, often within an organizational context.

Organizing Team

The process of bringing together a group of individuals to form a coordinated unit, aimed at achieving specific goals and objectives.

Reporting Structure

The arrangement of positions and relationships within an organization that defines who reports to whom.