Which of the Following Is Not a Characteristic of Service

question 51

Multiple Choice

Which of the following is not a characteristic of service operations?

• A)Intangible output.
• B)High customer contact.
• C)High labour content.
• D)Easy measurement of productivity.
• E)Low uniformity of output.

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Definitions:

Electronic Communication

The ability to transmit messages through e-mail, Skype, videoconferencing, blogs, fax, instant messaging, texting, and social networking.

State of the Union Address

An annual speech delivered by the President of the United States to Congress, summarizing the current condition of the nation and outlining legislative goals.

Howard Stern

An American radio and television personality, known for his long-running radio show which has been a significant and controversial part of American media.

Internal Source

A origin of information, motivation, or inspiration that comes from within an individual or organization, rather than from external influences.