Through ________, a Service Firm Orients and Motivates Its Customer-Contact

question 119

Multiple Choice

Through ________, a service firm orients and motivates its customer-contact employees and supporting service people to work as a team to provide customer satisfaction.

• A) service inseparability
• B) social marketing
• C) service variability
• D) internal marketing
• E) corporate image marketing

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Definitions:

Debris Flow Deposits

Accumulations of material, including rocks, soil, and vegetation, transported and deposited by fast-moving flows of water mixed with debris.

Weak Acids

are acids that do not fully dissociate in aqueous solution, resulting in a low concentration of hydrogen ions.

Limestone

A sedimentary rock primarily composed of the mineral calcite (calcium carbonate), often formed from the skeletal remains of marine organisms.

Dissolved

A process in which solids are mixed into liquids to create a uniform solution, commonly occurring in both nature and chemical reactions.