In a Service Business, the Customer and the Front-Line Service

question 46

True/False

In a service business, the customer and the front-line service employee interact to co-create the service.

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Definitions:

Beliefs

Convictions or acceptances that something exists or is true, especially without proof.

Feelings

Emotional states or reactions that are subjective and experienced internally by individuals.

Personal Control

The power people perceive they have over their destinies.

Responsible

Having an obligation to do something, or having control over or care for someone, as part of one’s job or role.