Customer Relationship Management (CRM) Helps ________

question 150

Multiple Choice

Customer relationship management (CRM) helps ________.

• A) firms monitor and minimize employee turnover
• B) customers manage information about different sellers in the market
• C) firms manage customer touch points to maximize customer loyalty
• D) customers locate the best deals in the market
• E) firms create artificial demand in the market

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Definitions:

Articles

Written works published in newspapers, magazines, or online, covering a wide range of topics.

Divisions

Sections or branches that divide an organization or subject into parts with specific functions or areas of expertise.

Uniform Commercial Code

A set of laws that provide legal standards and regulations regarding commercial business transactions and dealings in the United States.

Uniform Civil Code

A proposal or concept advocating for a consistent set of laws governing personal matters (such as marriage, divorce, adoption) applicable to all citizens, regardless of religion or ethnicity, in a jurisdiction.