Capitalizing on the Customer's Complaints About the Previous Detergents She

question 7

Multiple Choice

Capitalizing on the customer's complaints about the previous detergents she has used, Sheila, a salesperson, explains to the customer why her company's detergent Swish is better and how it can be a one-stop solution for everyday washing. In which of the following steps of the selling process is Sheila?

• A) follow-up
• B) handling objections
• C) preapproach
• D) presentation
• E) prospecting

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Definitions:

Price

The amount of money required to purchase a good or service.

Quantity

A specified amount or number of items.

Writing

The physical manifestation of language in the form of symbols or marks on surfaces like paper, used to communicate thoughts and ideas.

Benefit

An advantage or profit gained from something, often used in legal terms to describe gains in contracts or employment.