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Refer to the Scenario Below to Answer the Following Question(s)

question 77

Multiple Choice

Refer to the scenario below to answer the following question(s) .
John Mayes opened Sparkle Janitorial in 2005. John began his business by acquiring two contracts for office cleaning services from two local manufacturing facilities. For two years, John and his wife, Barb, performed the cleaning services alone. After acquiring three additional cleaning contracts in 2007, John hired two employees. "Up to that point, we had room to grow but we really had no advertising plan," John stated. "We were relying mostly on word-of-mouth."
By 2010, Barb hired another two full-time employees to begin Sparkle's new endeavor: carpet cleaning in homes and offices. "Competition was getting tough for both of our services at that point," Barb added. "We ran a local radio spot three times each week. Then we had an advertiser print coupons on placemats. That gave us a little more exposure."
John and Barb Mayes admit that they did not realize the value of a sound promotional plan earlier. "We wish we would have put together something catchy with a jingle long before now," they said.
-In a recent radio spot, John and Barb gave a quick explanation of Sparkle's cleaning process and a description of the value consumers receive for their money. This is an example of a(n) ________ appeal.

Definitions:

Compromise

The resolution of a conflict or disagreement where all parties make concessions to reach a mutually acceptable outcome.

Good Negotiation

The process of discussing something with someone in order to reach an agreement that is beneficial for all parties involved.

Cooperative Conflict

A conflict resolution strategy where parties work together to find a mutually beneficial solution to their disagreement.

Best Interests

Considerations centered around the optimal outcomes or advantages for an individual or group, especially in legal, financial, or personal decisions.