A Successful CRM Program Is Expected to Help a Company

question 124

Multiple Choice

A successful CRM program is expected to help a company achieve all of the following EXCEPT ________.

• A) provide higher levels of customer service
• B) develop deeper customer relationships
• C) create offers tailored to meet specific customer requirements
• D) understand the competition better
• E) pinpoint high-value customers and cross-sell products

Analyze the impact of packaging on product durability, including its role in protecting the product and extending shelf life.

Understand the definition and implications of "caveat emptor" in sales transactions.

Recognize the rights and obligations under the implied warranty of quiet possession.

Distinguish between deposit and part payment and their implications in sales transactions.

---

Definitions:

Clayton Act

A U.S. antitrust law passed in 1914, aimed at promoting competition and preventing monopolies by prohibiting certain actions that could lead to anti-competitive practices.

Antitrust Authorities

Governmental bodies responsible for enforcing laws that promote competition and regulate against monopolistic and unfair business practices.

Conglomerate Merger

A type of merger where two or more companies in unrelated business sectors combine.

Distinct Industries

Sectors of the economy that produce different types of goods or services, separated by clear boundaries in terms of product types and market applications.