Walmart, Costco, and Southwest Airlines Serve Customers Who Want Reliable

question 152

Multiple Choice

Walmart, Costco, and Southwest Airlines serve customers who want reliable, good-quality products or services that are also reasonable and easily available. These companies are all known for pursuing a value discipline known as ________.

• A) operational excellence
• B) customer intimacy
• C) product differentiation
• D) product leadership
• E) focus

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Definitions:

Liabilities

Financial obligations or debts owed by a business to external parties or entities.

Owner's Capital

The amount of money and assets the owner has invested in a business.

Revenues

The complete revenue earned from selling goods or services that are fundamental to a company's core business activities.

Expenses

Monetary costs incurred in the operation of a business, leading to the creation of liabilities or decrease in assets.