Which of the Following Is Especially Crucial in the Approach

question 102

Multiple Choice

Which of the following is especially crucial in the approach stage of the selling process?

• A) ensuring the customer understands the company's history
• B) telling the customer about the company's products
• C) listening to the customer
• D) presenting the solution that the customer needs
• E) overcoming the customer's objections

---

Definitions:

Perpetual Inventory System

A method of accounting for inventory where transactions are recorded in real-time, allowing for continuous tracking of inventory levels.

Gross Method

An accounting approach where discounts for early payment are not considered until they are actually taken by the customer.

Merchandise

Goods that are purchased for resale to customers in the normal course of business operations.

Inventory Shrinkage

The loss of products between purchase from suppliers and sale to customers, often due to theft, damage, or clerical errors.