Customer Satisfaction Is a Goal That Companies Strive to Earn

question 35

Multiple Choice

Customer satisfaction is a goal that companies strive to earn. Companies can achieve customer delight by ________.

• A) regularly putting products on sale
• B) promising only what they can deliver and then delivering more than they promise
• C) offering promotional deals such as "buy one and get one free"
• D) creating contests with exciting prizes
• E) using celebrities to advertise the products

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Definitions:

Larger Teams

Groups composed of a significant number of members, which can lead to more complex interactions and potential for greater output but also challenges in coordination and communication.

Coordinating Roles

Functions or positions within an organization tasked with managing the interdependencies between different parts of the organization to ensure smooth operations.

Team Success

The achievement of predetermined objectives or the realization of a shared goal by a group of individuals working together effectively.

Pooled Interdependence

A form of organizational interdependence where different departments or groups contribute independently to the whole without direct reliance on each other.