Examlex
A company can create customer delight by meeting customer expectations through offering good products that do what is promised.
Practices
Routine ways of doing things that are embedded in cultural or social systems, shaping how individuals and groups engage with their world.
Robert Merton
An American sociologist known for his contributions to social theory, sociology of science, and the study of social structure and anomie.
Manifest Function
Clearly recognized and intended consequences of any social pattern or activity within a society.
Anticipated Outcome
The expected result or consequence of an action, process, or situation, often based on prior knowledge or hypotheses.
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