In College You Could Barely Afford to Dine in Restaurants

question 56

Multiple Choice

In college you could barely afford to dine in restaurants. Now you earn $80,000 a year and dine out at least three times per week. We can safely conclude that you consider restaurant meals to be a(n)

• A) normal good.
• B) inferior good.
• C) substitute good.
• D) complementary good.

Identify strategies for integrating customer feedback into managerial decisions to enhance service quality.

Recognize the importance and methods of maintaining a clean and professional appearance (tangibles) in service delivery.

Understand the concept of service gaps and strategies for mitigating them.

Appreciate the role of technology in improving service delivery and fulfilling customer expectations.

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Definitions:

Optical Fiber

A thin, flexible strand of glass or plastic that transmits light signals, mainly used in telecommunications for high-speed data transfer over long distances.

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The volume of calls made and received over a telephone network within a specified period.

Industrial Market

The market for goods and services sold to and bought by businesses and institutions, rather than consumers.

Prescription Drugs

Medications that legally require a medical prescription to be dispensed, typically regulated by legislation to require a medical diagnosis and supervision by a licensed healthcare provider.