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According to the Tiebout hypothesis,
Customer Satisfaction
The measure of how products or services meet or surpass customer expectations, often used as an indicator of customer loyalty and product/service quality.
Dashboard
A special form of IS that supports all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports.
KPI
Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives.
Fulfillment Processes
The steps involved in completing an order or service request successfully, from the point of sale to delivery to the customer.
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