The Shopper Who Says to Himself, "I've Waited Too Long

question 114

Multiple Choice

The shopper who says to himself, "I've waited too long in this line. I don't really need to buy this product today," and leaves the store is an illustration of which element of arrival behavior?

• A) random arrival
• B) renege
• C) random departure
• D) balk
• E) none of the above