Students Arrive Randomly at the Help Desk of the Computer

question 13

Multiple Choice

Students arrive randomly at the help desk of the computer lab. There is only one service agent, and the time required for inquiry varies from student to student. Arrival rates have been found to follow the Poisson distribution, and the service times follow the negative exponential distribution. The average arrival rate is 12 students per hour, and the average service rate is 20 students per hour. What is the utilization factor?

• A) 20%
• B) 30%
• C) 40%
• D) 50%
• E) 60%

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Definitions:

Self-Awareness

The conscious knowledge of one's own character, feelings, motives, and desires, which can influence various psychological states and behaviors.

Ingroup Bias

The tendency to favor one's own group, including its members or interests, over those of outsiders or competing groups.

Social Loafing

The phenomenon where individuals exert less effort when working collectively in a group than when working individually.

Social Facilitation

The phenomenon where an individual's performance is enhanced when they are in the presence of others.