In Mass Service and Service Factory Quadrants of the Service

question 72

Multiple Choice

In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except

• A) automation
• B) standardization
• C) tight quality control
• D) removing some services
• E) customization

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Definitions:

General Partnership

A business structure where two or more individuals share ownership, profits, and responsibilities.

Liability

The state of being legally responsible for something, typically involving financial compensation for harm or damages.

Souvenir Shop

A retail establishment specializing in the sale of goods and memorabilia indicative of a particular location or event, aimed primarily at tourists.

Injuries

Physical or emotional harm or damage sustained by an individual, often due to accidents or actions of others.