Which of the Following Is trueregarding Opportunities to Improve Service

question 123

Multiple Choice

Which of the following is trueregarding opportunities to improve service processes?

• A) Automation can do little to improve service processes, because services are so personal.
• B) Layout is of little consequence, since services seldom use an assembly line.
• C) If a work force is strongly committed, it need not be cross-trained and flexible.
• D) All of the above are true.
• E) None of the above is true.

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Definitions:

Inert Gas

A gas, such as argon or nitrogen, that does not undergo chemical reactions under a set of given conditions.

Oxidation

The result of oxygen reacting with a substance such as a metal or oil. Rust is the result of oxidizing iron.

Chassis Electrical System

The network of electrical components and wiring that provides power and function to a vehicle's operational systems.

Power Distribution Module

A component in a vehicle or system that manages the distribution and regulation of electrical power to various parts.