The Strategy for Improving Service Productivity That Customizes at Delivery

question 23

Short Answer

The strategy for improving service productivity that customizes at delivery, rather than at production, is ________.

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Definitions:

Negative Reinforcement

A behavioral concept where the removal of an unfavorable event or condition increases the likelihood of a behavior being repeated.

Positive Reinforcement

A technique in behaviorism where the introduction of a rewarding stimulus following a desired behavior increases the likelihood of it being repeated.

Snake Phobia

An intense, irrational fear of snakes, often leading to avoidance behavior.

Significant Distress

A level of emotional pain or suffering that significantly impacts an individual’s daily functioning or quality of life.