Which of the Following Statements Regarding Arnold Palmer Hospital Is

question 121

Multiple Choice

Which of the following statements regarding Arnold Palmer Hospital is false?

• A) The hospital uses a wide range of quality management techniques.
• B) The culture of quality at the hospital includes employees at all levels.
• C) The hospital scores very highly in national studies of patient satisfaction.
• D) The hospital's high quality is measured by low readmission rates, not patient satisfaction.
• E) The design of patient rooms, even wall colors, reflects the hospital's culture of quality.

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