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"Quality Is Free," Meaning That the Costs of Poor Quality

question 193

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"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:


Definitions:

Bargaining Outcome

The result of a negotiation process between two or more parties, often involving the terms of a transaction or agreement.

Disagreement Values

The outcomes each party in a negotiation could receive if they fail to reach an agreement.

Bargaining Position

The relative power or leverage that an individual or entity has during negotiation processes.

Outside Options

Alternatives available to negotiators that do not require agreement from the current party they are negotiating with.

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