Regarding the Quality of Design, Production, and Distribution of Products

question 68

Multiple Choice

Regarding the quality of design, production, and distribution of products, an ethical requirement for management is to

• A) determine whether any of the organization's stakeholders are violated by poor quality products
• B) gain ISO 14000 certification for the organization
• C) obtain a product safety certificate from the Consumer Product Safety Commission
• D) have the organization's legal staff write disclaimers in the product instruction booklets
• E) compare the cost of product liability to the external failure cost

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Definitions:

Bystander Intervention

The act of stepping in to help when one sees someone else in danger or in need of assistance, to prevent harm.

Self-Awareness

Understanding oneself, including character traits, emotional responses, motives, and appetites.

Cognitive Dissonance

The emotional turmoil occurring from possessing conflicting beliefs, ideas, or values at the same time.

Darley And Latané

Social psychologists known for their research on the bystander effect, illustrating how the presence of others affects individual willingness to help.