Which of the Determinants of Service Quality Involves Having the Customer's

question 39

Multiple Choice

Which of the determinants of service quality involves having the customer's best interests at heart?

• A) access
• B) courtesy
• C) credibility
• D) responsiveness
• E) tangibles

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Definitions:

Figurative Art

Art that represents real-world objects or subjects, not abstract concepts, often emphasizing the human form or other recognizable figures.

Cave Paintings

Prehistoric drawings or paintings found on cave walls, often depicting animals or humans, and considered significant in the study of human history and art.

Fossil Record

The accumulation of all discovered fossils and their placement in rock formations and sedimentary layers, which provides information about past life on Earth.

Early Human Populations

Groups of the earliest Homo sapiens and their predecessors, whose movements, adaptations, and cultural developments shaped human evolution.