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Which of the Determinants of Service Quality Involves Performing the Service

question 126

Multiple Choice

Which of the determinants of service quality involves performing the service right the first time?


Definitions:

Substrate

Molecule that an enzyme acts upon and converts to a product; reactant in an enzyme-catalyzed reaction.

Oxidation-Reduction Reactions

Chemical reactions involving the transfer of electrons between two substances, altering their oxidation states and often producing energy.

Substrate

The surface or material on or in which an organism lives, grows, or reacts, or a substance acted upon by an enzyme.

Reactant

Molecule that enters a reaction and is changed by participating in it.

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