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Which of the Determinants of Service Quality Involves Performing the Service

question 126

Multiple Choice

Which of the determinants of service quality involves performing the service right the first time?


Definitions:

Recognition Memory

Recognition memory is a type of memory that enables individuals to identify previously encountered items, objects, or individuals, distinguishing what is familiar from what is not.

Depth-of-processing

A concept in cognitive psychology that describes how deeply information is encoded and thus, how well it is remembered.

Working Memory

The component of short-term memory responsible for the direct conscious processing of perceptions and language.

Long-term Memory

is the phase or type of memory responsible for the storage of information over an extended period of time.

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