In a Sentence or Two, Summarize the Contribution of Philip

question 226

Essay

In a sentence or two, summarize the contribution of Philip Crosby to quality management.

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Definitions:

Uncertainty

The state of being unsure about the future or outcome of events, often leading to ambiguity in decision-making.

Managing Diversity

A leadership approach that creates an organizational culture that respects diversity and supports multiculturalism.

Minority Group Workers

Employees who belong to a racial, ethnic, or culturally distinct group that is smaller in number within a larger population or corporate setting, often facing unique challenges and barriers.

Top-Down Change

A change management strategy where decisions and initiatives are driven by the upper echelons of an organization's hierarchy and then communicated down.