Experience Differentiation Is an Extension of Product Differentiation, Accomplished by Using

question 26

True/False

Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service.

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Definitions:

Ethnography

A qualitative research method used in social sciences to study cultures and communities through direct observation, participant observation, and other immersive techniques.

Unpredictable

Capable of changing or varying in a way that is not expected.

Time-Consuming

Refers to an activity or process that requires a considerable amount of time to complete.