Which of the Following Best Describes Experience Differentiation

question 113

Multiple Choice

Which of the following best describes experience differentiation?

• A)immerses consumers in the delivery of a service
• B)uses people's five senses to enhance the service
• C)complements physical elements with visual and sound elements
• D)consumers may become active participants in the product or service
• E)All of the above are elements of experience differentiation.

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Definitions:

Mass Unemployment

A significant and widespread condition in which a large percentage of the eligible workforce is unable to find employment.

Deflation

An economic condition characterized by a decrease in the price levels of goods and services.

Investment

The action or process of allocating resources, usually money, with the expectation of generating an income or profit.