Experience Differentiation

question 27

Multiple Choice

Experience Differentiation

• A) isolates the consumer from the delivery of a service
• B) is an extension of product differentiation in the service sector
• C) uses only the consumer's senses of vision and sound
• D) keeps consumers from becoming active participants in the service
• E) is the same as product differentiation, but applied in the service sector

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Definitions:

Dissatisfaction

A feeling of unhappiness or displeasure resulting from unmet expectations.

Union Election

A formal voting process where workers decide whether to establish a labor union to represent them in negotiations with management.

Voter Turnout

The percentage of eligible voters who cast a ballot in an election, regarded as a measure of citizens' engagement and participation in the electoral process.

Governmental Representation

The system through which citizens elect officials to enact and enforce laws on their behalf within a government.