The Decline in Customer Satisfaction for Outsourced Call Centers Highlights

question 3

Multiple Choice

The decline in customer satisfaction for outsourced call centers highlights which aspect of outsourcing risk?

• A) cost
• B) quality
• C) core competency
• D) erratic utility functionality
• E) technological

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Definitions:

Draft Legal Documents

The process of creating preliminary versions of documents that have legal significance or effect.

Interview Clients

The process of meeting with individuals to gather information, understand their needs, and provide legal assistance.

Florida Registered Paralegal

A certified professional in Florida who performs legal tasks under the supervision of an attorney, recognized officially by the Florida Bar.

Continuing Education

Continuing education refers to courses or programs taken by professionals, like attorneys, to keep updated with their field's evolving standards and laws.