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Sample Observations of a Claims Processor Made Over a 160-Hour

question 14

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Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) .The allowance factor is 8%.What is the normal time per unit?


Definitions:

Unused Functioning

Refers to capacities or abilities of an individual or system that are not currently being utilized or activated.

Organ Capacity

The maximum level or potential at which an organ can function, reflecting its health and the ability to carry out its physiological tasks.

For-profit Colleges

are higher education institutions operated by private, profit-seeking businesses, often offering career-oriented courses.

Secure Employment

A situation in which an individual has a stable job and income.

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