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Sample Observations of a Claims Processor Made Over a 160-Hour

question 10

Multiple Choice

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) .The allowance factor is 8%.What is the standard time per unit?

Comprehend the elements of job design, such as job enrichment and enlargement, and their impact on employee motivation and satisfaction.

Analyze the role of human resource management in aligning organizational and employee goals through performance review and job specification.

Understand the significance of comprehensive job descriptions and specifications in the recruitment and selection process.

Recognize the importance of aligning human resource planning with overall organizational strategies.

Definitions:

Social-Cognitive Perspective

The social-cognitive perspective is an approach in psychology that emphasizes the role of cognitive processes in understanding social behavior, including how we interpret, analyze, and remember information about others and ourselves.

Genetic Influences

The contributions of genes inherited from parents to the physical and behavioral characteristics of an individual.

Unrealistic Optimism

The belief that positive events are more likely to happen to oneself than to others, often underestimating the likelihood of experiencing negative events.

Self-Serving Bias

A readiness to perceive oneself favorably.