Which of the Following Characteristics of the Source Is Least

question 94

Multiple Choice

Which of the following characteristics of the source is least likely to help make persuasion successful?

• A) credibility
• B) likeability
• C) similarity to the audience
• D) having a stake in the issue at hand

Apply principles of constructive criticism in revising communications.

Detail the essential components of a claim refusal letter.

List guidelines for developing the reasons section of a bad-news message.

Discuss techniques for subordinating refusal in a bad-news message and circumstances under which the deductive approach is appropriate in delivering bad-news messages.