Which of the Following Is NOT One of the Links

question 109

Multiple Choice

Which of the following is NOT one of the links in the service-profit chain,linking service firm profits with employee and customer satisfaction?

• A)internal service quality
• B)evidence management
• C)satisfied and productive service employees
• D)satisfied and loyal customers
• E)healthy service profits and growth

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Definitions:

Unique Smartphone

A mobile phone that offers distinct features or innovations not commonly found in standard models, setting it apart from competitors in the market.

Skimming Pricing

A pricing strategy where a new product is priced high at launch to maximize profitability from customers willing to pay a premium before lowering the price over time.

Initial Price

The starting price at which a product, asset, or service is first offered to the market.

Skimming Pricing Policy

A pricing strategy where a high price is set for a new product to maximize profits from market segments willing to pay more.