Good Service Recovery Can Turn Angry Customers into Loyal Customers

question 56

True/False

Good service recovery can turn angry customers into loyal customers and can even win more customer purchasing and loyalty than if no problem had occurred in the first place.

---

Definitions:

Intelligence Test

A standardized test designed to measure human intelligence, cognitive abilities, and potential for academic achievement.

Reliability

The degree to which an assessment tool or measure produces stable and consistent results over repeated applications or observations.

Correlation Coefficient

A numerical measure that indicates the extent to which two variables fluctuate together, signifying the strength and direction of their relationship.

Standard Deviation

A statistical measure of the dispersion or variability within a set of data, indicating how spread out the numbers are from the mean.