Which of the Following Is True About Customer Relationship Management

question 51

Multiple Choice

Which of the following is true about customer relationship management (CRM) ?

• A)It relies on information produced through primary research.
• B)Its aim is to maximise profit margins.
• C)Its aim is to increase the efficiency of each customer touchpoint.
• D)Its aim is to maximise customer loyalty.
• E)Most companies who first implemented CRM have greatly benefited from the results.

Identify appropriate pronouns based on antecedent number and gender.

Distinguish between singular and plural noun antecedents to select the correct pronoun.

Recognize the correct pronoun choice in professional and formal writing contexts.

Apply knowledge of pronoun-antecedent agreement to improve sentence clarity.

---

Definitions:

Universally Desirable

Traits or qualities that are widely valued and sought after across different cultures and societies.

Leadership Attributes

Innate or acquired qualities that contribute to effective leadership, such as integrity, intelligence, and empathy.

Effective Bargainer

An individual skilled in negotiation, capable of achieving favorable outcomes through persuasion and compromise.

GLOBE Studies

Cross-cultural research projects that analyze the relationship between culture and societal, organizational, and leadership effectiveness across the world.