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Which of the following has NOT contributed to the deeper,more interactive nature of today's customer relationships?
Prejudices
Preconceived opinions that are not based on reason or actual experience.
Scapegoat Theory
A psychological concept where individuals or groups are unfairly blamed for problems or negative outcomes, often diverting attention from the real causes.
Negative View
An attitude or perspective that emphasizes the bad or undesirable aspects of something.
Stereotypes
Commonly accepted yet inflexible and simplistic perceptions or notions about a specific kind of individual or object.
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