A System in Which the Customer Receives Service from Only

question 30

Multiple Choice

A system in which the customer receives service from only one station and then exits the system is which of the following?

• A) a single-phase system
• B) a single-channel system
• C) a multiple channel system
• D) a multiphase system
• E) a limited-access system

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Definitions:

Human Relations Movement

An approach to management focusing on the social factors at work and the behavior of employees within organizations.

Mary Parker Follett

An American social worker, management consultant, and pioneer in the field of organizational theory and behavior.

Human Relations

The study of how people interact in personal and professional settings and the strategies to improve these interactions.

Honest

The quality of being truthful and free from deceit.