Service Blueprinting

question 70

Multiple Choice

Service blueprinting:

• A) provides the basis to negotiate prices with suppliers.
• B) mimics the way people communicate.
• C) determines the best time for each step in the process.
• D) focuses on the provider's interaction with the customer.
• E) uses the schematic of a house to diagram a service process.

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Definitions:

Exaggerated

Describes something that has been presented in a way that makes it seem more important, serious, or large than it actually is.

Temperament

Refers to the inherent personality traits and dispositions that influence how individuals respond to their environment emotionally, behaviorally, and cognitively from an early age.

Emotions

Complex psychological states that involve a physiological response and an expressive reaction to external or internal events.

Personality

The combination of emotions, thoughts, behaviors, and patterns that define an individual's character and influences their interactions with the environment.