In the Mass Service and Service Factory Quadrants of the Service

question 25

Multiple Choice

In the mass service and service factory quadrants of the service process matrix,the operations manager could focus on all of the following except:

• A)automation.
• B)standardization.
• C)tight quality control.
• D)removing some services.
• E)customization.

---

Definitions:

Health And Safety

Encompass measures and protocols implemented to ensure the physical well-being and security of individuals in various environments.

Moral Right To Life

The fundamental belief that every human being has an inherent right to live and should not be unjustly deprived of life.

DNA

DNA, or deoxyribonucleic acid, is the hereditary material in humans and almost all other organisms that carries genetic information.

Fetus Viability

The point in pregnancy at which a fetus possesses the capacity to survive outside the uterus, generally considered to be around 24 weeks of gestational age.