Philip Crosby Is Credited with Both of These Quality Catch-Phrases

question 25

True/False

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

---

Definitions:

Schizophrenia

A severe mental disorder characterized by delusions, hallucinations, and disordered thinking and behavior.

Epigenetic Factors

External modifications to DNA that turn genes on or off without changing the DNA sequence, affecting how cells read genes.

Viral Infections

Diseases caused by viruses that can affect various parts of the body, ranging from the common cold to more severe illnesses.

Selective Attention

The cognitive process of focusing on a particular object in the environment for a certain period while ignoring others; it is a mechanism of information processing.