TQM Is Important Because Each of the Ten Decisions Made

question 155

True/False

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

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Definitions:

Cultural Background

The societal, ethnic, linguistic, and familial influences that shape an individual's identity and worldview.

Umbilical Hernia

A bulge or protrusion near the belly button that occurs when part of the intestine, fat, or fluid pushes through a weak spot in the abdominal muscles.

Silver Dollar

A coin traditionally made from silver that has variously served as legal tender in the United States.

Diabetes

A chronic condition characterized by high levels of sugar in the blood, resulting from the body's inability to produce or properly use insulin.