A Quality Loss Function Includes All of the Following Costs

question 84

Multiple Choice

A quality loss function includes all of the following costs EXCEPT:

• A)the cost of scrap and repair.
• B)the cost of customer dissatisfaction.
• C)inspection,warranty,and service costs.
• D)sales costs.
• E)costs to society.

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Definitions:

Motivated

Having the desire or willingness to act or work towards a goal due to personal interest or external incentives.

Vague Goals

Objectives that are not clear, specific, or measurable.

VIE Theory

A psychological theory that suggests individual motivation is determined by the perceived valence, instrumentality, and expectancy of the outcome.

Instrumentality

In motivation theory, it refers to the perceived relationship between performing at a certain level and achieving a particular outcome.