What Refers to Training and Empowering Frontline Workers to Solve

question 54

Multiple Choice

What refers to training and empowering frontline workers to solve a problem immediately?

• A) just-in-time
• B) poka-yoke
• C) benchmarking
• D) kaizen
• E) service recovery

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Definitions:

Payback Method

A capital budgeting technique that calculates the length of time required to recoup the initial investment cost through the net cash flows it generates.

Cash Flow

Cash flow is the net amount of cash and cash-equivalents being transferred into and out of a business.

Economic Life

The expected period of time during which an asset remains useful to the owner for generating income or other benefits.

Investment Dollars

The amount of money committed to investments with the expectation of generating a future return.