Experience Differentiation

question 56

Multiple Choice

Experience differentiation:

• A) isolates the consumer from the delivery of a service.
• B) is an extension of product differentiation in the service sector.
• C) uses only the consumer's senses of vision and sound.
• D) keeps consumers from becoming active participants in the service.
• E) attempts to make the service experience different for every single customer.

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Definitions:

Mechanical Modulator

A device in automatic transmission systems that controls shifting pressure in response to engine load.

Governor Filter

A filter used in the governor system of an engine to clean the oil or fluid that controls the speed and prevents contamination.

Magnetic Drain Plug

A type of plug placed in the oil pan or similar component, featuring a magnet that attracts and holds metal fragments to prevent them from circulating in the system.

Transmission Fluid

A special lubricant designed for transmissions, providing cooling and the necessary pressure for operation, while also lubricating moving parts within the transmission.