The Orlando Utilities Commission Uses a Computerized Maintenance Management Program

question 83

True/False

The Orlando Utilities Commission uses a computerized maintenance management program and devotes significant dollar and labor resources to power plant maintenance, because the costs of unexpected failure are incredibly high.

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Definitions:

Belief in a Just World

The cognitive bias that assumes people get what they deserve, leading to a rationale for misfortune and suffering.

Empathy-Altruism Model

The idea that the reason people help others depends on how much they empathize with them. When empathy is low, people help others when benefits outweigh costs; when empathy is high, people help others even at costs to themselves.

Empathy Gap

The difficulty in understanding or predicting the preferences, behaviors, or feelings of those who are in a different emotional or physical state.

Perspective Taking

The cognitive process of considering another person's viewpoint or understanding the world from their perspective.