Mark Owns a 1998 Sedan

question 16

Multiple Choice

Mark owns a 1998 sedan.The last time Mark renewed his auto insurance,he decided to drop the physical damage insurance on this vehicle.How is Mark dealing with the auto physical damage exposure in his personal risk management program?

• A)risk transfer
• B)passive retention
• C)avoidance
• D)planned retention

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Definitions:

Follow-up

The act of continuing a previously started conversation, interaction, or process to gather further information, provide additional assistance, or ensure completion.

Behaviorally Related Sales Objectives

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Communication Skills

The ability to effectively convey information, ideas, and emotions orally, written, or nonverbally in various contexts.

Customer Service Satisfaction

The measure of how the goods or services supplied by a company meet or exceed the expectations of its customers.